Refund Policy

We want you to be happy paying for Travessa. If you're not, you get your money back.

14 days, no questions

If you're not satisfied, ask for a refund within 14 days of buying a Traveller pass or a plan, or within 14 days of a yearly plan renewing, and you get a full refund. You don't need to give a reason.

This also covers your right, in the EU, the UK and Switzerland, to withdraw from an online purchase within 14 days.

How to ask

Payments for Travessa are handled by Paddle.com, our online reseller and the Merchant of Record for all our orders. To ask for a refund, use the link in your receipt email, or go to paddle.net and find your order with the email address you paid with. You can also write to us at info@gotravessa.com, and we'll arrange it with Paddle.

Refunds go back to the payment method you paid with, usually within 5 to 10 working days, depending on your bank.

After 14 days

After 14 days, payments aren't refunded, but you can cancel at any time and nothing more will be charged. Your plan then runs to the end of the month or year you've already paid for.

If something is wrong with Travessa itself, for example it doesn't work as described, write to us whenever it happens. Your rights under consumer law always apply, and nothing here takes them away.

Contact

Alejandro Gonzalez, Amsterdam, the Netherlands. Email: info@gotravessa.com.